Shipping, Refund and Returns Policy

    Last updated: 03/16

    Shipping Information

    Processing Time
    Orders are processed and shipped within 3-5 business days. Once your order has been shipped, you’ll receive an email notification confirming that it’s on its way.

    Shipping Methods
    All orders are shipped via Canada Post, with most items sent by lettermail to keep shipping costs affordable. If tracked shipping is available for your order, you’ll see that option during checkout.

    Shipping Locations
    At this time, shipping is available within Canada only.

    Estimated Delivery Times

    • Ontario & Quebec: 3-7 business days after shipping
    • Other Provinces and Territories: 5-10 business days after shipping
      Please note that delivery times are estimates and may vary depending on postal delays, holidays, and weather conditions.

    Refunds & Returns

    I want you to be happy with your purchase! If there’s an issue with your order, I’m here to help.

    Damaged or Incorrect Items
    If your item arrives damaged or there’s a problem with your order, please contact me within 14 days of receiving your package.

    • Send an email to bex.design.ca@gmail.com with your order number, a description of the issue, and clear photos of the item and packaging (if applicable).
    • Depending on the situation and the item, I’ll offer a refund or replacement.

    Returns
    Returns are accepted only if an issue is reported within 14 days of delivery. Items must be unused and in their original condition. Return instructions will be provided once we’ve discussed the issue.

    Please note:

    • Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrect.
    • Refunds (if issued) will be processed to your original payment method once the item is received and inspected.

    Cancellations

    I do not accept cancellations, as most orders begin processing shortly after they are placed. Please review your order carefully before checking out.

    Lost or Stolen Packages

    Once your order has been shipped, it’s in the hands of Canada Post. I am not responsible for lost or stolen packages after they’ve been marked as delivered. If you have concerns, I recommend choosing tracked shipping at checkout (when available).

    Need Help?

    If you have any questions about shipping, refunds, or your order, feel free to reach out at bex.design.ca@gmail.com. I’m always happy to help!